Building Personal Credibility Builds Better Relationships

  The passing of William Safire, widely known for his column “On Language” in the New York Times Magazine, has me thinking about the power of language, and the profound change in impact a single word or pronoun can have on a listener. I recently ran a training session for a group of management consultants. They were learning how to engage with clients more deeply and move from being ‘just’ Managers to being viewed as Trusted Advisors. The main event [...]