Do you rehearse tough conversations before hand? Why you should

I was in a client meeting yesterday reviewing the first draft of a course I was co-designing and then would co-facilitate with them for new Managers at a Global Consulting firm. The goal of the course is to improve oral communication skills both internally and externally. The ability to communicate with all stakeholders is critical to their firm’s success. Recent research from Indiana University’s Kelley School of Business has reported that the primary cause of managerial failure is ineffective communication [...]