Communication

How to get a stranger to watch your luggage

My work requires that I travel. A lot. I spend so much time in airports that I can recite the security announcement from memory: “Do not leave your baggage unattended. Unattended baggage will be removed or destroyed by airport security… ” A few days ago I was at LaGuardia waiting to board a flight to DC. I’d been sitting at the gate for a while. The security recording had played at least three times. Moments after the last broadcast ended [...]

You Say I’m a Bitch Like It’s a Bad Thing

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); Not long ago I spoke to a group of high potential women in digital media about defining their personal leadership brand. During the Q&A one woman, a Vice President, said: Look, I appreciate that many of my colleagues need to learn to “Lean In” and all that, but that’s not my issue. I’m not afraid to speak my mind. I never have been. My issue is that when I speak up I’m called a [...]

Make Your Presentations Pop. Think Like A Screenwriter!

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); Last week I met with a young manager who was frustrated by the success of a colleague: I don’t understand how she gets buy-in to the exact same ideas I try to pitch. Somehow when she explains it everyone jumps on board. I wasn’t surprised to hear this. His colleague is a phenomenal storyteller. Often the difference between a recommendation that is embraced—and one that isn’t—is the way in which it is communicated. Communicate with [...]

I’ve Been Quoted in Forbes.com!

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); Thrilled that one of my clients thought to credit me with helping her build confidence at work. Kerri Palmer is Senior Vice President, Risk Management, and head of the Mid-Atlantic Women’s Network at Capital One. She was recently asked to be a guest blogger for Forbes / Entrepreneur. Her article: Want To Be More Confident? Stop Doing These 7 Things shares some wonderful insights. Have a read.    [...]

Reciprocity Rules!

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); This year my husband and I received an adorable, yet mysterious Christmas card. It was signed by a woman neither one of us can remember ever meeting. “So”, my husband said as I placed the card on the bookshelf with all of the others, “Do you think we are subjects in a modern version of that experiment you wrote about?” He was referring to a section of an article I’d published earlier in the [...]

Why Storytelling Works as a Leadership Tool

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); Earlier in the year I was invited to join one of my clients, as a guest speaker along side their CEO, Sean Kavanagh. The venue was a webinar for TrainingIndustry.com. Over 1,000 people registered to learn about Storytelling as a business tool. Our host started the conversation by asking: Why is storytelling so impactful? It’s a provocative question. I’ve given it a lot of thought in part, because I’ve earned my living as a storyteller and teacher [...]

Leaders! Create unifying rituals this 4th of July

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); In the spring of 5th grade I overheard my mother talking to her cousin about a distant family member who’d recently passed away. He’d apparently been sick for a very long time. No one in the family could believe he lasted as long as he did. My mother was convinced that he’d “held on until his daughter was able to get the hospital.” I’d never heard of such a thing before. That someone could [...]

Coping with Stage Fright

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); Last week I shared a post on the fact that Even Starts Get Stage Fright. Afterward I received dozens of requests for more tips on handling presentation nerves. Plus, a few folks sent me tricks of their own. It’s a rich topic, so here we go: Smile! Smiling is a simple, but powerful way to manage nerves, reduce stress, and look more confident. Wonderfully, research from Penn State University found a forced smile is equally [...]

Even Stars Get Stage Fright

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); My husband has discovered Pandora, an online streaming radio station. Being the curious sort, he wondered if he could use the app to build a stand-up comedy station instead of just a traditional music station and it turns out—you can. Every night for about 30 minutes before we go to bed we listen to the greats; Louis C.K., Eddie Izzard, and of course, Jerry Seinfeld. Last night I found myself actually LOLing at one [...]

Strategic Storytelling

Share List SGMB_URL = "http://carollempert.com/wp-content/plugins/social-media-builder/"; jQuery(".dropdownWrapper").hide(); In the summer of 2010 the now retired General Stanley A. McChrystal was Commander of the U.S. Forces in Afghanistan. One day, during an important briefing in Kabul, he was shown the following PowerPoint slide: It was meant to represent the most current Military strategy. Upon seeing the slide General McChrystal interrupted the briefing and said: “When we understand that slide, we’ll have won the war.” The room erupted in laughter. This is a [...]