Communication

Build Better Teams. Share Your Credo

Labor Day has put me in mind of my Dad. In October he’ll be gone three years. I find myself telling a lot of stories about him lately as a way to teach important leadership competencies to clients; especially the competency of shaping team culture by sharing personal values. At Columbia Business School they call this having a leadership credo statement. My Dad would find the fact that I use him to teach a Business School concept hilarious. Unlike the [...]

12 Things you can do about your inbox right now

One of my LinkedIn connections, George Costello, a very talented guy who owns Costello Creative Group, put out this query last week: “Tomorrow our studio is closed for a personal development day. One thing on my radar personally is to learn more effective ways to deal with email as it’s the biggest time suck of my day.” I found myself sharing so many tips with him that LinkedIn limited the number of characters I could include in my reply! Which [...]

Stories Help Business Developers sell more. Faster

Q1 is drawing to a close. This means business developers and sales professionals across industries are being questioned about their numbers: Are we tracking to goal? If not, why not? What else can we do to deepen our customer relationships and sell more, faster? When sales leaders and marketing directors ask me this last question I recommend storytelling. I recommend storytelling because it’s the one tool that builds trust and credibility with customers—while simultaneously creating desire for your product or [...]

Virtual Presence Tip in honor of President’s Day

If you have a team of people reporting up to you, and your office is closed today (because of President’s Day) please don’t send them any email.   I know, I know, you are probably using the day to catch up on things. That’s great. Save all those emails in your draft folder and press ‘send’ tomorrow morning.   If you email folks on their day off you are undermining their ability to recharge and signaling that they need to [...]

Text Etiquette & Your Virtual Presence: A Quick Tip

I’ve written before about the three dimensions of Executive Presence. They are:   1.) What people see when they look at you—your ability to demonstrate poise and confidence. 2.) What people hear when they are in conversation with you—your ability to create trust and psychological safety. 3.) How people feel after they’ve had an interaction with you—your ability to connect with them and empathize. Here’s a quick tip to help increase your virtual presence as it relates to #3. Click here [...]

How to Power Up Your Executive Presence

On Tuesday December 5, 2017 Women In Communication and Energy (WICE) will be hosting their annual fall conference. 200 women gather twice a year for a full day of learning, networking and personal growth. I’m flattered to have been invited to be the keynote speaker this year. As I sit down to prepare my remarks it occurs to me that over the years women in every industry have asked me similar questions about how they can improve their presence. I [...]

5 Ways to Improve the Beginning & End of your Presentations

Last week the CFO of a mid-market company here in Manhattan invited me to attend his Quarterly Town Hall meeting. He wanted my feedback on how well his team presented. I sat in the back of the room as speaker after speaker loaded text heavy PowerPoint slides onto the screen and then began their presentation with these 8 words: I’m going to talk to you today about…(reveal an agenda slide.) Every presentation sounded like a lecture. By the end of [...]

Influencing or How to get a stranger to watch your luggage

My work requires that I travel. A lot. I spend so much time in airports that I can recite the security announcement from memory: “Do not leave your baggage unattended. Unattended baggage will be removed or destroyed by airport security… ” A few days ago I was at LaGuardia waiting to board a flight to DC. I’d been sitting at the gate for a while. The security recording had played at least three times. Moments after the last broadcast ended [...]

You Say I’m a Bitch Like It’s a Bad Thing

Not long ago I spoke to a group of high potential women in digital media about defining their personal leadership brand. During the Q&A one woman, a Vice President, said: Look, I appreciate that many of my colleagues need to learn to “Lean In” and all that, but that’s not my issue. I’m not afraid to speak my mind. I never have been. My issue is that when I speak up I’m called a bitch. A yes. The B-word. This [...]

Make Your Presentations Pop. Think Like A Screenwriter!

Last week I met with a young manager who was frustrated by the success of a colleague: I don’t understand how she gets buy-in to the exact same ideas I try to pitch. Somehow when she explains it everyone jumps on board. I wasn’t surprised to hear this. His colleague is a phenomenal storyteller. Often the difference between a recommendation that is embraced—and one that isn’t—is the way in which it is communicated. Communicate with Narrative for Better Impact Researchers have [...]